Delete your AutoJo account
Effective September 5, 2026
This page explains how to delete your AutoJo / JoPlate account and the data attached to it, what we erase, and what we are required to keep. You can request deletion here without installing the app, or do it yourself inside the app if you still have access to it.
1. Two ways to delete your account
Either route ends in the same place — your account is closed and your personal information is erased under the rules in section 3.
In the app — immediate
- Open AutoJo and sign in.
- Go to Profile → Account.
- Tap Delete account, confirm, and re-enter your password when asked.
- Your account is closed straight away and you are signed out.
On this page — no app needed
- Fill in the form at the top of this page with the email address on your account.
- We verify the request by replying to that email address.
- Deletion is completed within 30 days of us verifying it, and usually much sooner.
- We email you once it is done.
2. What we delete
Deleting your account erases the following, permanently and without the option to restore it:
- Your sign-in credentials and authentication record — email, password, and any Google or Apple sign-in link.
- Your profile — name, profile picture, mobile number and its verification record, and social links.
- All of your listings — plate listings, phone number listings, and car listings, together with their photographs, and any plate or phone requests you posted.
- Your saved vehicles (garage) and any saved addresses or locations.
- Your favourites, saved searches, and notification history.
- Your plan record, and any unused normal or golden tickets.
- Your provider profile, business details, uploaded business documents, and provider service listings, if you are a registered provider.
3. What we keep, and for how long
A small amount of information survives deletion because the law or a third party requires it. None of it is used to contact you or to rebuild your profile.
| What we keep | Why | How long |
|---|---|---|
| Order and booking records | Accounting, tax, and the other party's right to a record of a service they performed or paid for. | Retained for the period required by Jordanian accounting and tax law, then deleted. |
| Payment and purchase records | Transaction amounts and status, and Apple or Google store receipts, are needed to resolve chargebacks and to satisfy the stores' own records. | Retained for the period required by tax law and the store agreements. |
| Reviews you wrote about a provider | Removing them would misrepresent a provider's rating history. | Kept, but detached from you and shown without your name. |
| Support messages | To keep a record of a complaint or dispute and how it was resolved. | Kept while the matter is open, then deleted. |
| Fraud and abuse records | If an account was closed for fraud or a breach of our Terms, we keep the minimum needed to stop the same person re-registering. | Kept as long as necessary for that purpose. |
| Backups | Deleted data lingers in encrypted backups until they roll over. | Purged on a rolling basis, within 90 days. |
4. Before you delete
Deletion cannot be undone. We cannot restore an account, a listing, or a ticket balance after the fact, and re-registering with the same email gives you a new, empty account.
- Unused normal and golden tickets are forfeited and are not refunded.
- Any unused part of a paid subscription period is forfeited and is not refunded.
- Deleting your AutoJo account does not cancel a subscription billed by Apple or Google. Cancel it yourself in the App Store or Google Play, otherwise it keeps renewing.
- Any open orders should be completed or cancelled first — we cannot service them once your account is gone.
5. Deleting some data but keeping your account
You do not have to close your account to remove content. In the app you can delete individual listings and requests, empty your garage and saved addresses, clear your favourites, and edit or remove your profile picture, name, and social links. If you want us to erase a specific category of data while keeping your account open, say so in the form above or write to us and we will do it.
6. Contact
If the form above does not work for you, or you no longer have access to the email address on your account, write to jo1plates@outlook.com from any address with your account's mobile number and we will verify you another way. We answer deletion requests within 30 days.