Privacy Policy

We collect the following categories of information. Some of it you give us directly; some is generated as you use the app.

• To provide, operate, and maintain the app and its marketplaces.
• To create and secure your account, and verify your phone number.
• To publish your listings and show them to other users.
• To match services to your saved vehicle and location.
• To process bookings, take payment, and pass a provider the details needed to perform your service.
• To grant and track tickets, plan benefits, and subscription entitlements.
• To review provider applications and maintain provider profiles.
• To send you service messages about your account, listings, and orders.
• To send you marketing or promotional notifications, where you have not opted out.
• To provide customer support and respond to your reports.
• To detect, investigate, and prevent fraud, abuse, and breaches of our Terms of Use.
• To analyse usage and improve the app, including measuring advertising performance.
• To comply with legal obligations and to establish, exercise, or defend legal claims.

Some information is visible to other people by design. Please consider this before you publish.

• Your display name, profile picture, verification and plan badge, and your active listings are publicly visible in the app.
• Contact options you enable on a listing, such as a phone number or WhatsApp link, are visible to users who view that listing.
• Reviews you write are shown publicly with your display name.
• When you book a service, the provider receives your name, contact number, chosen options, the relevant vehicle details, and the service address.
• Providers see the business information they publish; a provider's business address and hours are public.

We use the following third parties to run the app. Each receives only what it needs, and processes it under its own terms.

We may also disclose information where required by law, court order, or a competent authority in Jordan; to enforce our Terms of Use; to protect the rights, safety, or property of AutoJo, our users, or the public; and to a successor entity in connection with a merger, acquisition, or sale of assets, subject to this policy.

We do not sell your personal information.

On iOS, the app asks for permission through Apple's App Tracking Transparency prompt before accessing your device advertising identifier for advertising measurement. If you decline, we do not access it, and the app continues to work normally. You can change this at any time in iOS Settings → Privacy & Security → Tracking.

You can also control location permission, camera and photo access, and push notifications from your device settings. Declining location prevents automatic nearby-service matching, and you can still enter an address manually.

• Account information is kept while your account is active.
• Listings are kept while published, and for a period afterwards so that transaction history and disputes can be resolved.
• Order, payment, and purchase records are kept for as long as required for accounting, tax, and legal purposes.
• Support messages are kept for as long as needed to handle your request and improve our service.
• Crash and usage analytics are kept in aggregated or pseudonymised form.
• After you delete your account we remove or anonymise your personal information, except where we must keep it to meet a legal obligation, resolve a dispute, or enforce our agreements. Backup copies are purged on a rolling basis.

• Access — you can view and edit most of your information in the app under Profile → Account.
• Correction — you can correct your name, email, phone number, saved vehicles, and addresses in the app.
• Deletion — you can delete your account from Profile → Account. This removes your listings and personal information, subject to the retention rules above. Unused tickets and any unused part of a subscription period are forfeited.
• Objection and restriction — you can ask us to stop using your information for marketing, or to restrict processing, by contacting us.
• Portability — you can ask us for a copy of the information you have provided to us.
• Withdrawing permission — you can withdraw device permissions at any time in your device settings.

To exercise a right that is not available in the app, write to jo1plates@outlook.com. We may need to verify your identity before we act, and we will respond within a reasonable period.

The app is not directed to children. You must be at least 18 years old to create an account. We do not knowingly collect personal information from anyone under 18; if we learn that we have, we will delete it. If you believe a child has provided us with information, contact us.

We use commercially reasonable technical and organisational measures to protect your information, including encryption in transit, access controls on our administrative tools, and server-side rules restricting who can read and write each record. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Keep your password confidential and tell us promptly if you believe your account has been compromised.

Our infrastructure providers operate globally, so your information may be stored and processed on servers outside Jordan, including in the European Union and the United States. Where we transfer information internationally we rely on the safeguards offered by those providers under their own data protection commitments.

We may update this Privacy Policy as the app changes. We will post the revised policy on this page and update the effective date at the top. Where a change is material we will give notice in the app or by email before it takes effect.

For any question about this policy or about how we handle your information, write to jo1plates@outlook.com, or use Profile → Support in the app.